How Viasox Saw a 43% Uplift in Search-Driven Revenue with Kimonix
Viasox is a direct-to-consumer brand specializing in compression and diabetic socks built for comfort, circulation, and sensitive feet. To find out whether AI search could beat their existing setup, Viasox ran a controlled one-week A/B test on their Shopify store: Kimonix Agentic Search head-to-head against Shopify's own Search & Discovery, on the same traffic.
In that single week, Kimonix's AI search generated 43% more search-driven revenue than Shopify Search & Discovery and lifted average order value by 14%. Viasox already runs the Kimonix Collection Sort app, so search and merchandising now work from one all-in-one platform.
+43%
Kimonix Search vs. Shopify Search & Discovery
+14%
Average Order Value
1 Week
Head-to-Head A/B Test
“The part that surprised us most is how alive it makes product discovery feel next to a standard search bar. Between the suggested questions, featured collections, and personalized recommendations, customers end up exploring way more of the catalog and discovering things they'd never have searched for on their own.”
Komal Banwait
Web Developer, Viasox
Where Shopify's Native Search Reaches Its Limits
Shopify's native search and the Search & Discovery app are a great fit for a smaller, simpler store. The strain shows as a catalog grows. Viasox sells a large, heavily variant-based range, and at that scale shoppers who didn't type the exact product name were landing on loose matches or empty results right when they were ready to buy.
Those empty results pages quietly cost sales. Shoppers clicked away, often when the right style was in stock in another size, and native tooling alone left no easy way to close the gap.
“We're also longtime users of Kimonix's Collection Sort app, and running the two side by side has been a real bonus. Merchandising and AI-powered search working from the same playbook makes the entire discovery journey feel smooth and intentional, from the first search to the final add-to-cart.”
Komal Banwait
Web Developer, Viasox
The Solution
Instead of matching keywords, Kimonix Agentic Search reads shopper intent. It interprets natural-language and attribute-based queries, ranks results by real performance and inventory signals rather than a static keyword index, and guides each shopper to what they're actually looking for. It went live with no code, with the Kimonix team hands-on to tune it to Viasox's store.
Conclusion
“Kimonix's Agentic Search has genuinely changed how our Shopify store handles site search, and we couldn't be happier. Our old search felt clunky and literal, so if a customer didn't type the exact product name, they'd come up empty. This AI search flipped that completely: shoppers can describe what they're after in their own words and land on the right products right away. It's been one of the smartest upgrades we've made to our store.”
Komal Banwait
Web Developer, Viasox
With Kimonix's full product discovery platform running both Agentic Search and Agentic Merchandising, Viasox runs discovery and merchandising from one system, and a one-week test was enough to prove the difference. As the catalog keeps growing, the platform that guides shoppers scales with it.
Key Takeaways
+43%
Kimonix Search vs. Shopify Search & Discovery
+14%
Average Order Value
In a one-week A/B test, Kimonix Agentic Search generated 43% more search-driven revenue than Shopify Search & Discovery, and lifted average order value by 14%. Both search experiences ran on the same store over the same week, so the gains came from better search converting the shoppers Viasox already had, not from any extra traffic.
- Shoppers explored more of the catalog through suggested questions, featured collections, and personalized recommendations
- Fewer empty results pages on a large, variant-heavy catalog, with shoppers guided to in-stock styles
- Search and merchandising run on one Kimonix platform, so discovery stays consistent from the collection page to the search result